On occasion I have written about things that I consider indicative of the “Failing of America” – usually companies that have lost touch with their customers’ needs and desires or have forgotten what customer service is about. In these cases there is usually a lot of finger pointing going on – blaming someone/something else rather … Read more
A friend from my previous life in real estate, Bill Holt, sent me an email the other day that contained a series of old black & white photos. Apparently, these photos were discovered on the film from a Brownie camera found stored in an old footlocker belonging to a sailor who was serving on the … Read more
I smile a lot these days. I wake up each morning with a smile on my face. I can’t wait to discover what the day has in store for me. As I go through the day I smile at everyone I meet and I find it’s infectious – even people who are seemingly having a … Read more
The other day I received an e-newsletter from my loan officer down in Key West, Ruben Concepcion. One of the articles dealt with the IRS’s recent decision to stop collecting the Federal Excise Tax on long distance phone service. Taxpayers will be eligible to file for refunds of all excise tax paid on long distance … Read more
This past Saturday evening I attended my first opera – Madame Butterfly. My house-mate, Sascha, is a bass player in the opera so he was able to get me a $5 house ticket. It was definitely in the nosebleed section – the very last row in the upper balcony – but the acoustics were great … Read more
